Terms and Conditions
1. Customer Requirments
1.1 The ‘Customer’ must inform Crafted Classics Tuning of any information relating to the Vehicle and/or Engine that may be relevant or helpful to Crafted Classics Tuning in carrying out Services requested and the ‘Customer’ will be responsible for any incorrect information supplied to Crafted Classics Tuning or for failing to inform Crafted Classics Tuning of any relevant information.
1.2 If the ‘Customer’ is not the legal owner of the Vehicle and/or Engine they are responsible for ensuring that it has the legal owner’s permission for the Services to be carried out and will be liable for all payment invoices outstanding in accordance to Services carried out
2. General
2.1 Crafted Classics Tuning may subcontract any part of the Services carried out if specialist works are required for the purpose of completing the Services.
2.2 Crafted Classics Tuning will retain ownership of all parts and materials fitted to the Vehicle and/or Engine and ownership will only transfer to the ‘Customer’ upon settlement of any outstanding invoices in full for the Services carried out by Crafted Classics Tuning.
2.3 Crafted Classics Tuning reserves the right to increase labour rates without any prior notice. 2.4 Services underway will be honoured at the labour rate at the point of which Services commenced.
3. Estimates
3.1 Any ‘estimate’ ‘quote’ of cost for the Services carried out by Crafted Classics Tuning shall be considered as an ‘estimate’ “quote’ of the Services requested and all estimates shall remain ‘estimates’ ‘quotes’ only, not treated as firm quotation.
3.2 Any estimate given will be valid for 30 days.
3.3 Once Services are underway and the ‘estimated’ cost will likely be exceeded by unforeseen circumstances, Crafted Classics Tuning will notify the ‘Customer’ as soon as possible and will not continue with requested Services unless and until the ‘Customer’ authorises Crafted Classics Tuning to carry out further requested Services.
4. Storage
4.1 Crafted Classics Tuning will store the Vehicle and/or Engine on it’s premises whilst Services are taking place and shall take reasonable precautions to ensure it’s security.
4.2 Crafted Classics Tuning will not charge for storage while the Vehicle and/or Engine is in the workshop when Services are underway.
5. Collection
5.1 Crafted Classics Tuning will inform the Customer when Services are complete and give notice when the Vehicle and/or Engine is ready for collection.
5.2 Crafted Classics Tuning reserve the right to put the Vehicle and/or Engine into storage upon failure to collect within 30 days.
5.3 Cost of storage will be charged at £25 + vat per week for Customer Vehicle and £12.50 + vat per week for an Engine. All storage costs shall be paid in full prior collection.
5.4 If the Customer arranges for third party to collect the Vehicle and/or Engine, the Customer must ensure that Crafted Classics Tuning is informed of the name of person or company collecting in good time prior to collection to ensure someone is on hand for handover.
6. Insurance
6.1 The Vehicle and/or Engine shall remain the Customer’s risk at all times despite the Customer having entrusted the Vehicle and /or Engine to Crafted Classics Tuning.
6.2 The Customer shall insure the Vehicle and/or Engine on a fully comprehensive policy at all times whilst the Vehicle and/or Engine is with Crafted Classics Tuning and the Customer shall, on request, provide documentary evidence of such insurance if required.
7. Estimates, Invoicing and Payment
7.1 The price of the Services may be increased above that given in any estimate by any amount due to any alteration to the Services first provisionally requested, (i) due to Customer failing to supply instructions or changing instructions, (ii) any additional work found required to complete the Services, but those not aforementioned within the estimate.
7.2 Crafted Classics Tuning invoices shall be paid in full within 14 days of the date of the invoice and Crafted Classics Tuning reserves the right to cease work on the Vehicle and/or Engine if outstanding invoice has not been paid and will place the Vehicle and/or Engine into storage – 6.1 shall apply.
7.3 Payment must be made in Great British Pounds (GBP) unless otherwise agreed by Crafted Classics Tuning in writing and all invoices are subject to VAT at required rate, where applicable.
7.4 Crafted Classics Tuning reserves the right to charge interest on all or part of any invoice not settled in full by the due date at a rate of 3.5% above the base lending rate of the Bank of England until invoice has been paid.
8. Refunds and Returns
8.1 Any Parts supplied by Crafted Classics Tuning which prove unsuitable may be returned for refund or exchange if returned to Crafted Classics Tuning within 7 days of receipt, subject to the following - Parts should be returned unused in their original condition and packaging, have not been fitted nor tampered with in order for refund to take place.
8.2 Crafted Classics Tuning shall not accept the return of any Parts that have been specially ordered for the Customer or manufactured to Customer’s specification.
8.3 All Parts returned required the accompaniment of the Customer’s name, address, order reference number and reason for return.
8.4 All postage costs relating to returned Parts are to be paid by Customer and Crafted Classics Tuning will not reimburse such costs and cannot accept responsibility for returned Parts that are undelivered. Customer’s are required to retain proof of postage in order to make a claim against their carrier if such event occurs.
8.5 Crafted Classics Tuning will not be held responsible for any labour or other charges incurred in relation to fitment or removal of allegedly faulty (or incorrectly supplied) Parts.
9. Liability
9.1 Crafted Classics Tuning accepts no liability for any advice given to a Customer as to the application or use of any parts, unless such advice is confirmed in writing by Crafted Classics Tuning.
9.2 All risk in any Services with the inclusion of supplying Parts, shall be passed onto Customer on completion of the Services or prior collection of the Vehicle and/or Engine and/or delivery of the Parts. The Services, with the inclusion of supplying Parts shall be deemed completed when the Customer collects the Vehicle and/or Engine and/or Parts from Crafted Classics Tuning or when Crafted Classics Tuning dispatches Parts to the Customer.
9.3 Title to any Parts Crafted Classics Tuning supplies to the Customer shall only pass once the Customer has paid the relevant invoice in full.
10. Warranty
10.1 In relation to the supply of Parts, Crafted Classics Tuning warrants only that they are free from defects at the point of sale and packaging.
10.2 Any Parts supplied are all sold as seen and they should be fully inspected by the Customer prior to fitting or use.
10.3 Any warranty as mentioned in 10.1 from Crafted Classics Tuning ceases once Parts have been fitted.
10.4 As with the provision of ‘Services’ (excluding, for the purpose of clause 10.1 only, the supply of Parts), Crafted Classics Tuning gives no warranty, be it road or race, irrespective of mileage.
10.5 Where a claim is made against Crafted Classics Tuning, they will be given a reasonable opportunity by the Customer to examine the Vehicle and/or Engine and/or the Parts and if necessary an opportunity to designate a third party for further examination of the Vehicle and/or Engine and/or Parts at Crafted Classics Tuning expense.
10.6 As per clause 10.4 For all Services carried out by Crafted Classics Tuning (excluding any Services not carried out by Crafted Classics Tuning) it will make good, solely by means of repair or replacement at their cost. Any defects which are notified by the Customer within 60 days from the date of collection of the Vehicle and/or Engine and are therefore accepted by Crafted Classics Tuning as being attributable to faulty design, materials or workmanship on part of Crafted Classics Tuning.
10.7 If the Vehicle and/or Engine has, in Crafted Classics Tuning opinion been subject to misuse, neglect or accident which has caused the damage, or has been repaired or inspected by anyone other than Crafted Classics Tuning, then Crafted Classics Tuning reserves the right to refuse to repair the Vehicle and/or Engine.
11. Contact
11.1 If you wish to contact Crafted Classics Tuning in writing, or if a clause in these Terms and Conditions requires you to give Crafted Classics Tuning notice, notice can be sent to this address - Crafted Classics Tuning, Mill Farm, Shop Street, Worlingworth, Suffolk, IP137HT
11.2 Any notices to be given by Crafted Classics Tuning to the Customer may be given by email or by post using the details given by Customer.
12. Lien
12.1 Crafted Classics Tuning shall have a lien on the Customers Vehicle and/or Engine in Crafted Classics Tuning possession until all sums due to Crafted Classics Tuning have been paid.
13. Termination
13.1 The Customer may terminate this agreement at any time by giving Crafted Classics Tuning 14 days notice. The Customer will remain liable to pay all invoiced costs and any storage charges incurred prior Crafted Classics Tuning making the Vehicle and/or Engine ready for collection.
13.2 Crafted Classics Tuning can terminate this agreement at any time, for any reason with immediate effect, by giving notice of the termination to the Customer. The Customer shall remain liable to pay all invoiced costs and any storage charges, along with any other charges made by Crafted Classics Tuning to ready the Vehicle and/or Engine for collection.
14. Miscellaneous
14.1 This agreement is between Crafted Classics Tuning and the Customer. No other person will have any rights to enforce any of the terms.
14.2 Only Crafted Classics Tuning may transfer the rights and obligations under these Terms and Conditions to another party.
Crafted Classics Tuning will notify the Customer if this happens but this will not affect the Customer’s rights nor Crafted Classics Tuning obligations under these Terms and Conditions.
14.3 If Crafted Classics Tuning fails to insist that the Customer perform any of the Customer’s obligations under these Terms and Conditions, or if Crafted Classics Tuning does not enforce it’s rights against the Customer, or if Crafted Classics Tuning delays in doing so, that will not mean that Crafted Classics Tuning has waived it’s rights against the Customer and will not mean that the Customer does not have to comply with those obligations.
14.4 Each clause of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining clauses will remain in full force and effect.
14.5 These Terms and Conditions will be governed by the law of England and Wales and any dispute in connection with them or any claim by either party against the other (whether in contract, tort or otherwise) shall be determined exclusively by the courts of England and Wales to whose jurisdiction both Crafted Classics Tuning and the Customer irrevocably submit.
14.6 By instructing Crafted Classics Tuning to commence works on your engine and or vehicle you are hereby accepting the above mentioned Terms and Conditions.